What do you do when your organization grows faster than your support team can scale?
That’s exactly the challenge Fhris faced. Their back office receives thousands of user questions every month. To provide answers, employees had to navigate a maze of collective agreements, contracts, wikis, and manuals—a time-consuming, error-prone, and frustrating process.
Together, Fhris and Pipple developed a 100% secure, customized GenAI chatbot tailored precisely to the organization’s needs. The chatbot provides clear and accurate answers instantly, significantly reducing pressure on the back office. New employees can also be onboarded much faster—on average, even 67% quicker than before. Additionally, Fhris retains full control over the source materials used and data privacy, which is crucial within their operational environment.
In this video, Fhris shares their experience: the impact of GenAI, their collaboration with Pipple, and how AI helps them be prepared for the future.
